Shipping policy

All Frosty Face orders ship free of charge, with no minimum purchase required. Orders are processed within 1–2 business days (Monday through Friday, excluding public holidays). You will receive an order confirmation by email at the time of purchase and a separate shipping confirmation with your tracking number once your order has been dispatched.

Standard delivery takes 6–10 business days from the date of shipment. Delivery times are estimates and may vary during peak periods (November through January) or due to weather conditions and carrier delays beyond our control. Tracking information may take 24–48 hours to update after the first carrier scan. If your tracking has not updated for more than 7 business days, please contact us and we will investigate on your behalf.

Please ensure your shipping address is complete and accurate at checkout. Address changes can be accommodated only before the order has shipped; once dispatched, packages cannot be redirected. Orders returned to us due to an incorrect or incomplete address will be reshipped once a corrected address has been confirmed. Orders containing multiple items may be shipped in separate packages, each with its own tracking number.

If your package arrives damaged, or is marked as delivered but has not been received within 3 business days, contact us with your order number and we will arrange a replacement or a full refund. Orders shipped within the United States are not subject to additional fees. For international shipments, any applicable customs duties or import taxes are the responsibility of the recipient.

For any questions regarding your shipment, please contact our support team; we respond to all inquiries within 24 hours.